The Citizen Scorecard development assignment was commissioned by the Ministry of Justice (MOJ)/Justice Reform Implementation Unit (JRIU) based on the need at this time to establish a workable feedback mechanism between the citizenry of Jamaica and the Ministry of Justice on how proposed and ongoing justice reform initiatives were being understood by the citizenry and what was their perception of how well the reforms were being undertaken and sustained over time. The objective was to know people’s perceptions about service delivery, identify possible intervention areas, assess the level of trust of justice officials, the levels of transparency and accountability in the dispensation of justice and the level of impartiality and consistency of judges in the dispensation of justice.
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Jamaica-Citizen-Scorecard-Development
